Website: https://www.bitfinex.com/
Email
[email protected]
About company:
Bitfinex – the exchange has been operating since 2012. In terms of the volume of trading transactions with cryptocurrency, it occupies the fourth position in the world ranking. Supports 133 currencies, three of which are fiats (EUR, USD, JPY). The platform offers margin trading with a leverage of 1:3, as well as OTC trades and trading based on derivatives. For transactions, Bitfinex takes a commission of 0.02-0.2%, depending on the total amount of trades made by the trader. Topping up the balance with cryptocurrencies is free, with fiats – 0.1%.
Moved to Bitfinex from Coinfloor, the difference was night and day. Liquidity and pair count are amongst the best the market has to offer, and it improved my trading results drastically. Only real downside is the platform can be way too complex for novice traders.
Bitfinex and Tether have done so much for the crypto space, it’s even a wonder how much hate and FUD they get. The benefits they offer to their customers are quite good, and they have pioneered and lead so many products that increase diversity in the crypto space, and allow customers to have more choices.
Don’t bother, your money and crypto is NOT safe with Bitfinex.
If you ever get in a situation where you need to reclaim your crypto or get it back, they just refuse to help, especially if it’s under $2500, they don’t bother.
Literally held crypto for over 3 years, for it to only be lost due to a small minor change which an average user would not be aware of.
Spoke to the mods of the coin and they said it was definitely recoverable, but Bitfinex refuse to even bother to help.
Seriously, don’t bother – go somewhere where the customer support help you out.
All your signifcant marginal trade bets you’re gonna loose with this exchange!
Never use marginal trade as BF has algorithms to bet against your open postions until the margin call. Just check XRP from Nov ’20 till Jan’21. That’s how they do it!
For Gods sake… CHECK THE WITHDRAWL FEE’S!!!
If you ever want to move some of the coins you buy here to another wallet, it is going to hit you hard if you have not checked the withdrawl fee’s first.
Bought around 21 of one coin
Withdrawl Fee: 7 of the same coin.
So, around $140 to withdraw $400 of coin.
This is not a joke.
bitfinex DOT com/fees/
Check the ETH Withdrawl fee.
DO NOT USE THIS EXCHANGE WITHOUT CHECKING HOW MUCH IT WILL COST YOU TO ACTUALLY OWN YOUR COINS.
After 36 hours I still did not receive purchased Ethereum. Bitfinex and Mercuryo are hustlers and cheaters. They use my money/ETH to make profit. And now they are not replying and my money is gone. I will report this scam to police and share over social media. If you don`t want to loose money avoid Bitfinex
The meaning of excellence! It is not just about prompt replies instead of “we will answer in business days/hours.” It is not just about giving a clear answer and then adding a link with complete material that does relate to your question. Bitfinex support is about guidance, (advanced) teaching, and giving you the tools you need. Mr. Marc has been tireless going deep to the point everything is clear. Ms. Serena, going well beyond any high expectation, came back with all the answers and, realizing I wanted that to put the formulas in my spreadsheet, she just sent me one excel file with everything there. And it was fast! Thank you, Bitfinex support team!
Avoid Bitfinex at all costs, I have used dozens of crypto exchanges over the years, and this is by FAR the worst. Funds will not show up in your account days after making a deposit, and they will find excuses to stop your withdrawals too.
Customer service is very quick to respond to your issues, but the do NOTHING about trying to fix the problem. 72 hours have passed, and I’m still waiting for my deposit to show up in my account.
Use another exchange if you can, and save yourself the hassle.
I had an install problem with the honey framework on my Mac and they helped me very quickly with an solution and with other informations. Now i can trade or backtests my own strategies thanks to the nice support. Important is that the Support came with an Solution on an Friday at 5 pm (german time) and this is why the support is realy excellent.
Awesome trading platform, very fluid and esthetic display.
Fees are present but moderate.
Markets are very liquid and transparent to invest into.
Offers margin trading as well and funding interests.
All relevant cryptocurrencies are present and regularly updated.
Well done Bitfinex.